If you can't find what you are looking for with this documentation, or you have a problem using iconik please contact support. We pride ourselves on providing fast and efficient support, but try to provide as much information as possible in this help and knowledgebase.
There are two main ways:
Either way we will get back to you as soon as possible.
If you think it's a bug as much information as possible on what you are trying to do, what the outcome was and what you expected the outcome to be. You can also attach images and short videos to help explain.
For feature requests we like to understand the user story of what you are trying to achieve. If for example you want a button to perform a specific action, we would like to know why the action is needed and what effect it would have on your workflow.
Yes, we have a operational status page that runs at https://status.iconik.io which runs on a completely different cloud provider that checks the status of iconik every minute. We also post known incidents with updates there.
For all our customers we have an internal best-effort support process, and will often answer within the next business day. For maintaining system uptime we are constantly monitoring the system to make sure it's running smoothly.
Please contact firstname.lastname@example.org for information on Service Level Agreements with Enterprise contracts.